General Labor Manager/ Hospitality Manager/ Facilities Manager


Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as the Production Manager. As the Production Manager at SERVPRO of Southwest Portland, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!” This position for the right driven candidate will see further carrear growth and oportunity. Exisiting Production Manager will be assisting in training for this position for 1month plus before departure. Summary: The production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. Primary Responsibilities: 1. Manage the customer experience and overall customer satisfaction. 2. Manage the client experience and overall client satisfaction. 3. Provide priority response to potential customers. 4. Develop scope of work for projects and review estimates. 5. Negotiate customer and/or client approval of project scope and estimate. 6. Schedule crews and resources to provide service on active projects. 7. Coordinate and oversee the production of services with crews and subcontractors. 8. Document and/or review job file to support the services provided. 9. Maintain communication with internal and external stakeholders. 10. Strong communication skills, oral and written. 11. Manage equipment and materials (assets). 12. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times. Physical and Work Environment Requirements: This is a management position occasionally working in an office environment; however, some field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator and PPE for their safety. Normal Working Hours, Additional Working Hours and Travel Requirements: This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. On call/After hours when needed. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected. Necessary Experience and Skill Set: • Minimum 3 years of experience in operations. • Minimum 1 year management and/or supervisory experience. • Strong interpersonal skills, leadership skills, and management skills. • Must pass a background check • Must have valid and clean Drivers License record Pay Rate Competitive salary based on experience. Medical, Retirement plans available after trial period Bonus pay scale after trial period Overtime opportunity Company Vehicle Company phone Company Description SERVPRO of Southwest Portland Is a trusted leader in the restoration industry, and our highly trained technicians provide 24-hour emergency service. We’re dedicated to responding faster to any size disaster with the training, equipment, and experience to respond to our customers restoration or cleaning needs.